SOLUTION
To understand the Company's challenges, Digital Bungalow began by surveying existing back-office workflow and technology that supported its daily operations. Digital Bungalow performed an audit of Dav El's disparate departments including billing, reservations, dispatch, sales, and customer service. To develop a web-enabled interface, we created a client extranet to directly "plug into" customer profiles in Dav El's back office, allowing clients to control and access their information. In order to implement a timely solution without compromising the quality of the overall deliverable, Digital Bungalow developed multiple modules of the project which included the following:

• A web-interface for the back-office technology to aid in the seamless integration of the online component
• User-interface components for the application, creating a robust user-friendly experience for each online reservation
• Enterprise-level business rules for accepting reservations from many time zones and currencies
• Error-proofing algorithms to prevent against any lost data or sessions

RESULTS
Digital Bungalow integrated Dav El's existing legacy system with a web-enabling platform which resulted in immediate cost savings for the company since they did not need to purchase an entirely new system. This newly designed web site (www.davel.com) features a fully-integrated reservations system. The system opened up a new sales channel with travel managers who now could more easily accommodate their clientele's needs, saving them time, and increasing the level of quality service. In fact, some of Dav El's clients exclusively use the web, drastically reducing costs for both Dav El and their clients.